Online Sales Policies
By placing an order, you abide to the following sale conditions :
Delivery costs
- A 5$ CDN delivery cost is applicable for canadian orders lower than 15$ CDN (before taxes).
- A 5$ CDN delivery cost is applicable for any US orders.
Delivery times
- Expected delivery time which is defined as the time between the reception of your order and its delivery (via Canada Post or courier) of between 3 to 10 workable days (Canada) and around 15 workable days (USA).
Payment options
- All prices are quoted in CDN $.
- Visa and Master Card payments are accepted Our website is also Paypal and Stripe secured.
- Order payment must be finalised before packing and shipping are executed.
Returned items and refunding
- Our clients may exchange their orders or cancel them and get fully refunded (less delivery costs).
- To do so, they must within 15 days of their purchase, e-mail us at info@encenstoutnaturel.ca the following information: purchase order number, item description, the reason why. You will then receive a returned item confirmation number to be tagged along with your returned or exchanged item.
- The returned or exchanged item should not be damaged in any ways. Please note that delivery costs are non-refundable.
All our products are handcrafted. Consequently, colors and general aspect of our products may vary time to time. Be also advised that packaging may change without prior notice.
