Online Sales Policies

By placing an order, you abide to the following sale conditions  :

Delivery costs : 
  • For any Quebec and Ontario orders lower than 40$ CDN (after rebates and before taxes) , a 12$ CDN delivery cost is applicable;
  • For any other Canadian provinces orders, a 20$ CDN delivery cost is applicable without  a minimum order requirement;
  • For Nunavut and other territories orders, a 50$ CDN delivery cost is applicable without a minimum order requirement.
Shipments done through private courrier with tracking number.

Delivery times : Covid -19 : Temporary measures
  • Unprecedented situation, delivery times not guaranteed.

Payment options
  • All prices are quoted in CDN $.
  • Visa and Master Card payments are accepted. Our website is also Paypal and Stripe secured. 
  • Order payment must be finalized before packing and shipping are executed.

Returned items and refunding
  • Our clients may exchange their orders or cancel them and get fully refunded (less delivery costs). 
  • To do so, they must within 15 days of their purchase, e-mail us at info@encenstoutnaturel.ca the following information: purchase order number, item description, the reason why. You will then receive a returned item confirmation number to be tagged along with your returned or exchanged item. 
  • The returned or exchanged item should not be damaged in any ways. Please note that delivery costs are non-refundable.

All our products are handcrafted. Consequently, colors and general aspect of our products may vary time to time. Be also advised that packaging may change without prior notice.