Online Sales Policies
By placing an order, you abide to the following sale conditions :
Delivery costs :
For any Quebec and Ontario orders lower than 40$ CDN (after rebates and before taxes) , a 12$ CDN delivery cost is applicable;
For any other Canadian provinces orders, a 20$ CDN delivery cost is applicable without a minimum order requirement;
For Nunavut and other territories orders, a 50$ CDN delivery cost is applicable without a minimum order requirement.
Shipments done through private courrier with tracking number.
Delivery times : Covid -19 : Temporary measures
- Unprecedented situation, delivery times not guaranteed.
- All prices are quoted in CDN $.
- Visa and Master Card payments are accepted. Our website is also Paypal and Stripe secured.
- Order payment must be finalized before packing and shipping are executed.
Returned items and refunding
- Our clients may exchange their orders or cancel them and get fully refunded (less delivery costs).
- To do so, they must within 15 days of their purchase, e-mail us at firstname.lastname@example.org the following information: purchase order number, item description, the reason why. You will then receive a returned item confirmation number to be tagged along with your returned or exchanged item.
- The returned or exchanged item should not be damaged in any ways. Please note that delivery costs are non-refundable.
All our products are handcrafted. Consequently, colors and general aspect of our products may vary time to time. Be also advised that packaging may change without prior notice.