Online Sales Policies

By placing an order, you abide to the following sale conditions  :

Delivery costs
  • A 5$ CDN delivery cost is applicable for canadian orders lower than 15$ CDN (before taxes).
  • A 5$ CDN delivery cost is applicable for any US orders.

Delivery times
  • Expected delivery time which is defined as the time between the reception of your order and its delivery (via Canada Post or courier) of between 3 to 10 workable days (Canada) and around 15 workable days (USA).

Payment options
  • All prices are quoted in CDN $.
  • Visa and Master Card payments are accepted Our website is also Paypal and Stripe secured. 
  • Order payment must be finalised before packing and shipping are executed.

Returned items and refunding
  • Our clients may exchange their orders or cancel them and get fully refunded (less delivery costs). 
  • To do so, they must within 15 days of their purchase, e-mail us at info@encenstoutnaturel.ca the following information: purchase order number, item description, the reason why. You will then receive a returned item confirmation number to be tagged along with your returned or exchanged item. 
  • The returned or exchanged item should not be damaged in any ways. Please note that delivery costs are non-refundable.

All our products are handcrafted. Consequently, colors and general aspect of our products may vary time to time. Be also advised that packaging may change without prior notice.